Corporate Sustainability Corporate Sustainability Corporate Sustainability

CORPORATE SUSTAINABILITY

CORPORATE SUSTAINABILITY

Sustainable Governance

The management team at Rexon upholds the corporate culture of "honesty, stability, and growth." Through comprehensive lean management and technological innovation, we strive to differentiate ourselves and maintain a competitive edge. We aim to meet customer needs, foster win-win partnerships, and pursue high-quality growth and sustainable operations for the company.

Governance Framework

Rexon Industrial operates under a governance structure with the Board of Directors as the highest governing body, chaired by Chairman Wang Kuan-Hsiang. The Audit Committee, Compensation Committee, and Sustainability Committee are established under the Board of Directors to provide assistance in the fulfillment of the supervision responsibility. To ensure clarity of organizational structure and the independence of operations, the Chairman does not concurrently hold an executive position within the company. In 2017, the Board of Directors approved the “Corporate Social Responsibility Practices Code” to govern corporate social responsibility policies, systems, management principles, and communication and disclosure of information to stakeholders.

Operational Performance

Material Topics

Financial performance

Description of positive benefits

Actual positive:

  1. Seize opportunities in sustainable product trends, build a low-carbon material database, and regularly promote it to customers to increase sales opportunities and improve operational performance.
  2. In response to geopolitical risks, continue to expand and diversify production bases to reduce operational risks and improve operational performance.

Description of negative benefits

Actual negative impacts:

  1. In the face of carbon tax policies in the U.S. and the E.U., insufficient knowledge of low-carbon materials may lead to higher OEM costs, thereby undermining operational competitiveness
  2. Under uncertainties brought about by geopolitical tension, failing to develop response strategies and adapt to trend changes in a timely manner may result in missed business opportunities and have negative impacts on competitiveness

Management mechanisms / measures

  1. Proactively explore business opportunities in emerging trends and sustainable/innovative product proposals, and actively discuss cooperation projects with customers.
  2. Exercise greater caution in planning and managing supply chains at production sites in Southeast Asia to address potential sourcing and cost-related issues.

Complaint / communication channels

The official website or the contact information of the sales representative is available for inquiries. We will keep all communications confidential

Service Email : sales@rexon.com.tw

Contact : Customer Service Department

2024 Action Plan Implementation Results

Action Plan

  1. In response to the market trends of “transitioning from fossil fuels to electricity” and the E.U. carbon tax in recent years, Rexon has actively developed innovative products and expanded its new business group. Examples are: e-bikes, drones, and battery-powered gardening tools. In 2024, the Company showcased its strength in electromechanical control integration by continuously participating in major international events. These included TaiSPO and Eurobike in the bicycle industry, as well as XPONATIONAL USA, Japan Drone, and Commercial UAV-USA in the drone sector.
  2. Rexon actively proposes sustainable product designs to customers. For example, in a battery-powered desktop circular saw, co-developed with Europe’s largest power tool brand, we eliminated low-biodegradable styrofoam from the original packaging design to achieve the goal of creating sustainable products together.
  3. In response to geopolitical risks, Rexon has established diversified production bases. We began by investing in Southeast Asia to provide existing customers with more flexible choices in production and supply chain options, thereby mitigating the systematic risks associated with geopolitical uncertainty.

Implementation results

  1. The new business group (e-bikes and drones) has completed the global sample deliveries to regions including North America, Europe, North Asia, and Southeast Asia. Its new products have also successfully entered mass production.
  2. The battery-powered desktop circular saw co-developed with European customershas entered the pilot production stage and is expected to begin mass production in Q3 2025.
  3. The Southeast Asia construction project has been officially launched, with mass production scheduled to begin in Q2 2025 and 2026, respectively.

Achievement status of 2024 goals

Goals

  1. The new business group (e-bikes and drones) successfully completed the delivery of at least 10 product samples
  2. Actively propose sustainable design solutions to existing customers and apply them to practical product development, with at least one successfully implemented

Achievement status

Goals achieved:

  1. The new business group successfully completed the delivery of 12 product samples.(E-Bikes: 7; drones: 5)
  2. The Company has completed the co-development of a battery-powered desktop circular saw with existing European customers, marking it as a successful sustainable design product for the year.

Short / Medium / Long-term Goals

Short-term Goals(2025-2026)

  1. Mid-mounted motors are key components for e-bikes. In 2024, the Company joined the Ministry of Economic Affairs’ Domestically Produced Bicycle A+ project and achieved quality verification through road tests. Set one additional sales performance target.
  2. E-Cargo continues to promote cooperation opportunities in logistics and OEM in Europe, aiming to secure one new business each in logistics and OEM
  3. In the drone sector, the Company completed sales of power systems and set a target to double the number of customers, aiming for continuous improvement

Medium-term and Long-term Goals(2027~2031)

  1. Continue to develop one new E-Bike motor and one new E-Cargo product. In addition, the Company plans to add production lines in Southeast Asia as part of its policy to increase product competitiveness
  2. The long-term goal in the drone sector is to expand from the power system to flight control, ultimately enabling the design and assembly of the complete drone according to customer requirements. The target by 2027 is to complete the delivery of 3 flight control units and complete machine samples.

With sustainable management as its core goal, Rexon’s operational strategy aims to maximize overall benefits for all corporate stakeholders. By leveraging its leading electromechanical technology, the Company consistently delivers high-quality products and services to its brand customers, thereby strengthening its market position and responding to market challenges. Rexon’s operating revenue primarily derives from two main business units: power tools and fitness equipment:

Power Tools

In 2024, the woodworking machinery market in North American became mature and stable. In the short term, the demand-pull inflation caused by typhoons reduced disposable income and delayed demand from the DIY segment, resulting in weak demand, high inventory levels, and a significant decline in procurement.

Fitness equipment

As for the fitness equipment market, our commercial series began to recover following the easing of pandemic restrictions and the resulting de-stocking. However, our home series remained affected by inflation, resulting in slower demand recovery. The gradual growing trend in the weight training market is creating new momentum for the Company’s future growth.
In 2024, the operating revenue was NT$6,099,286 thousand, which increased by NT$609,175 thousand compared to the revenue of NT$6,708,461 thousand in 2023. The consolidated net profit after tax in 2024 was NT$319,012 thousand and the earnings per share after tax was about NT$1.76.

Unit: NTD thousand

Type

Item

2023

2024

Type

Generated Direct Economic Value

Item

2023

2024

Operating revenue

6,708,461

6,099,286

Non-operating RevenueNote 1

31,502

79,803

Type

Distributed Economic Value

Item

2023

2024

Operating Costs Note 2

5,031,721

4,351,753

Employee Salaries and Benefits

688,911

734,885

Payments to Capital Providers

217,768

181,474

Payments to Government (including business tax, income tax, property tax, etc.)

0

0

Payments to Government (fines)

0

0

Community Investments

243

10,684

Type

Retained Economic Value

Item

2023

2024

Retain Economic Value

801,320

900,293

Note 1: Non-operating revenue includes interest income, dividend income, and rental income;

Note 2: Operating costs include material costs, rental expenses, commission expenses, labor costs, and education and training expenses.

Excellent Performance Management Model

Vision

Inherit the attitude to go beyond excellence / Provide comprehensive services to our brand customers / by leveraging advanced electromechanical integration technologies

Mission

Uphold the philosophy of getting to the bottom of matters
and continual improvement to
achieve lean manufacturing and management

Provide premium products and services to
our brand customers with
our leading electromechanical technique

Create the best benefit for
related parties with sustainable
operations as the goal

2024Strategy Map

Financial Aspect

  • Implement ESG sustainability performance
  • Ensure revenue
  • Ensure gross profit

Customer Aspect

  • Improve customer satisfaction
  • Periodically plan marketing strategies with customers to create a win-win situation
  • Apply the battery, motor and electric control technology to develop new business

Process Aspect

  • Optimize development of new productsResources and processes
  • Customer relationship management
  • Competitive technology and product verification
  • Lean and digital Performance management

Organizational Learning Aspect

  • Learn professional skills periodically and form a habit
  • Talent training and cultivation
  • Annual thematic learning

Customer relationship management

Since the foundation in 1972, Rexon has been dedicated to providing high-quality products and premium services and attaching importance to customer privacy. We are committed to being a trustworthy and reliable partner of our customers.
We have constantly made effort for excellence and created robust customer relationship throughout this half-century history.
(1) High product quality: Make improvement and enhance service level continuously.
(2) Premium service: Customers and the Company communicate and interact with each other not only in the sales process, but also during the after-sale service of the product. We understand the needs and opinions of the customers through close cooperation and a feedback mechanism to make adjustment in a time manner, improve our products and services, and establish more far-reaching partnership.
(3) Customer privacy: To protect the privacy of customer information, the internal audit unit of the Company has prepared an annual audit implementation plan for potential risk items, conducted regular risk assessments, and established and implemented an internal control system. Hence, no customer complaints about infringement upon customer privacy or loss of customer data occurred in the statistics as of 2023.

Material Topics

Customer relationship management

Description of positive benefits:

Actual positive:

  1. Increase the added value of products through innovation and sustainable product development, and help customers maintain their competitive advantages in the market.
  2. Introduce the customer relationship management (CRM) system to build closer relationship with customers, ensure effective understanding and fulfillment of their needs, improve service quality, and enhance customer satisfaction.

Description of negative benefits:

Potential negative:

  1. Failure to keep up with the trend or to increase the added value of products may cause the Company to be easily eliminated by the market, resulting in a decline in orders.
  2. If the customer relationship management (CRM) system is not implemented, it could lead to errors or loss of customer information. This would not only hinder relationship maintenance and service quality but also make it difficult to effectively track interaction records, potentially resulting in lost business and cooperation opportunities

Management mechanisms / measures

  1. Introduce the VAVE (Value Analysis/Value Engineering) strategy to actively propose product optimization solutions to customers to enhance market competitiveness
  2. In response to global inflation, the Board of Directors resolved to invest in Southeast Asia and built a new plant in Thailand to increase production flexibility and meet diverse market needs.
  3. Strengthen the application of the CRM system and provide employee training to systematically manage customer data, ensuring information integrity while improving business efficiency and cooperation opportunities.

Complaint / communication channels

The official website or the contact information of the sales representative can be used to address any doubts about products. We will keep this confidential.

Service Email : sales@rexon.com.tw

Contact : Customer Service Department

2024 Action Plan Implementation Results

Action Plan

  1. Introduce the customer relationship management (CRM) system to centrally manage customer information, systematically track historical records, ensure consistency of external communication, and enhance internal team efficiency as well as customer satisfaction.
  2. Deployment in Southeast Asia enables flexible production base options based on customers’ product categories and market positioning, thereby enhancing the resilience and competitiveness of the supply chain.

Implementation results

  1. Average customer satisfaction is above 82 points, reflecting stable service quality and efficient supply chain management.
  2. On-time product delivery and the stable quality have increased customer satisfaction, which in turn attracts new customers and encourages existing customers to expand their cooperation. The price inquiry ratio increased by 4% in Q4 2024 (covering both new and old customers), indicating market’s strong confidence in Rexon’s product and a growth in demand.

Achievement status of 2024 goals

Goals

Average customer satisfaction scored above 82 points

Achievement status

Goals achieved :

  1. Average customer satisfaction was scored 82.65 points:
  2. Power tool: 82.3 points;
  3. Fitness device: 83 points.

Short / Medium / Long-term Goals

Short-term Goals(2025-2026)

2025: Improvement in average customer satisfaction rate by 1%

2026: Improvement in average customer satisfaction rate by 1.5%

Medium-term and Long-term Goals(2027~2031)

Average customer satisfaction rate improved by 2% or more

Sustainable action: Introduction of the customer management system (CRM)

The customer relationship management system (CRM) is a business model that combines strategy and technology, enhances customer satisfaction, and strengthens the long-term partnership between the Company and its customers through systematic management of customer interactions. CRM is not only a set of software but also a customer management concept driven by data analysis, and is committed to optimizing customer experience and creating a highly reliable business cooperation environment.

On September 1, 2024, Rexon Industrial officially introduced the CRM system and integrated key customer data from its two main business units: power tools and fitness equipment. The system is equipped with multiple data management and historical transaction record tracking functions, enabling all sales personnel to share information in a timely manner to ensure service consistency and improve customer experience.

This digital transformation marks a key milestone in Rexon’s customer relationship management. In addition to providing customers with seamless, high-quality services, the system even serves as Rexon’s strongest ally in market and customer expansion. The Company is committed to building a deep, trusted relationship with customers akin to family bonds.

Upholding the business philosophy of “customer-oriented” and focusing on market development trends, Rexon Industrial continues to optimize its service process to enhance customer trust and strengthen partnerships to achieve a win-win situation. Amid challenges in the changing and uncertain global economic environment, the importance of customer relationship management (CRM) has become increasingly evident.

As the market demand for sustainable development and precise supply chain management increases, Rexon not only focuses on improving production efficiency and cost control but is also committed to precisely grasping customer needs. Through a data-driven management model, the Company has optimized its quotation mechanism, strengthened the customer complaint handling process, and improved supply chain flexibility. These efforts aim to ensure fulfillment of customer market needs, achieve precise delivery, and become the most trust-worthy partner in the global layout of customers.

In order to further deepen its cooperative relationship with customers, Rexon officially introduced the Customer Relationship Management System (CRM) on September 1, 2024, integrating key business information such as customer preference data, complete interaction records, quotations, and sample delivery management. With systematic data management and an intelligent business opportunity tracking mechanism, the CRM will help Rexon enhance customer satisfaction and loyalty, enable sales and service teams to better understand customers, and assist customers in expanding their global market with more efficient and accurate strategies, thereby creating long-term value together.

Integration of information on customer preferences and interests

Integration of information on customer preferences and interests

To strengthen customer relations and improve customer satisfaction and loyalty, Rexon Industrial is committed to establishing and utilizing a comprehensive customer preference information management mechanism to ensure that every interaction is closer to customer needs, making customers Rexon’s best partner for sustainable growth.

  1. Diversified data collection: In addition to basic information (such as name, contact details, purchase history), the system also incorporates personalized information shared by customers during the sales interactions, such as leisure activities, family structure, brand preferences, and interests, in order to establish a more comprehensive customer profile.
  2. Data classification and customer characteristics: Based on the collected data, we conduct analysis of customer characteristics, including those that are “family-oriented,” “outdoor leisure enthusiasts,” and “culture and art fans.” Through these analyses, Rexon can further promote personalized marketing strategies and customized product recommendations, improve service experience, and establish closer cooperative relationships with customers.
Complete interaction records

Complete interaction records

The establishment of an efficient customer interaction management mechanism ensures the timeliness and traceability of all sales activity data. The CRM system integrates customer data, including sales opportunities, contact records, and follow-up matters, to help the sales team improve work efficiency, achieve consistent and high-quality service, and further improve customer experience.

Customer complaint management

Customer complaint management

We regard customer complaints as an important opportunity to continuously optimize our products and services, ensuring that every piece of feedback can facilitate the Company’s improvement and enhance customer satisfaction. When receiving customer complaints, we implement proactive response strategies, including an immediate response mechanism: quickly analyzing the complaint content and providing effective solutions, such as product return/exchange or service remediation. Supply chain optimization: Perform quality inspection on returned products and reuse materials that meet the standards to improve resource efficiency. Continuous improvement and prevention: Identify common problems through data analysis, optimize production and service processes, and ensure that similar problems are reduced or eliminated in the future. By insisting on customer satisfaction as the core value, we elevate our products and services to a higher standard. This not only reflects our confidence in quality but also demonstrates our emphasis on customer relationships

 Customer Privacy

Customer Privacy

To protect the privacy of customer information, the internal audit unit of the Company has prepared an annual audit implementation plan for potential risk items, conducted regular risk assessments, and established and implemented an internal control system. Hence, no customer complaints about infringement upon customer privacy or loss of customer data occurred in 2024. This demonstrates our strong emphasis on and commitment to information security.

RISK

MANAGEMENT

Risk management _

Material Topics

Risk Management

Description of positive benefits

Actual positive :
Each year, the Company implements a regular comprehensive risk management procedure to systematically assess potential risks and develop response strategies and mitigation plans for various risks to effectively strengthen corporate resilience and risk control capabilities.

Description of negative benefits

Potential negative :
Although no actual negative impacts occurred in 2024, potential risks remain. These include facility damage and personnel injury or fatalities caused by natural disasters and wars, system disruptions and data breaches due to information security incidents, and supply chain disruption and labor shortages that could affect production and delivery.

Management mechanisms / measures

In the event of a material disaster, the Company will establish a rapid response team to carry out critical recovery efforts, assess damage, and ensure insurance claims are properly filed. The information security risk will be contained through real-time detection and blocking using firewalls and endpoint protection systems, preventing further damage. If component supplies are disrupted, emergency development measures will be implemented. In the event of a labor shortage, the Company will flexibly utilize dispatched and foreign workers to meet the labor demand.

Complaint / communication channels

You can send feedback regarding risk management issues to the dedicated email address for the Sustainability Office: esg@rexon.com.tw

2024 Action Plan Implementation Results

Action Plan

  1. The Company has established its internal regulations with reference to the “Corporate Governance Best Practice Principles for TWSE/TPEx Listed Companies” issued by the Financial Supervisory Commission and practices of other TWSE/TPEx listed companies.
  2. Completion of the 2024 risk identification in accordance with the “Risk Management Practices Code.
  3. Introduction of the ISO 27001 Information Security Management Systems (ISMS).

Implementation results

  1. Establishment of the “Risk Management Practices Code” was completed.
  2. Based on the 2024 risk identification results, the annual material issues fall under three main themes
    (1) political and economic risks; (2)eclining birthrate; (3) technology upgrades and expansion
  3. The Company obtained ISO 27001:2022 certification in October 2024

Achievement status of 2024 goals

Goals

  1. Establishment of the “Risk Management Practices Code.”
  2. Trial implementation of “Risk Management Practices Code.”

Achievement status

Goals achieved :

  1. On November 6, 2024, the “Risk Management Practices Code” was approved by the Board of Directors.
  2. Completed the risk identification and developed corresponding countermeasures.

Short / Medium / Long-term Goals

Short-term Goals(2025-2026)

  1. 2025: Ensure that the Company’s relevant units incorporate risk management into their annual key performance indicators (KPIs).
  2. 2026: Based on the experience and actual performance of implementation, we will comprehensively review and optimize risk response measures, ensuring that the Company’s relevant units develop response measures for recurring material risks.

Medium-term and Long-term Goals(2027~2031)

By combining the parent company’s experience with the actual operation patterns of its subsidiaries, we are gradually implementing the risk management mechanism across all subsidiaries.

Development context

To ensure sound management and sustainable development, enhance corporate governance, and establish an effective risk management mechanism, the Company formulated its Risk Management Practices Code in 2024. This was done with reference to the Regulations Governing the Establishment of Internal Control Systems by Public Companies and the Risk Management Best-Practice Principles for Taiwan Stock Exchange and Taipei Exchange Listed Companies, and was integrated with the Company’s practical operations to ensure alignment with its core values. The Code was approved by the Board of Directors on November 6, 2024, and subsequently announced and implemented.

To facilitate the immediate implementation of the newly established Risk Management Practices Code in 2024, the Company adopted a dual-track system for submitting management regulations for review and trial implementation. This system aims to incorporate lessons learned from the 2024 trial phase into the Company’s risk management for 2025. Since June 2024, the Company has been gathering information on risk management. By reviewing information related to sustainability reports of TWSE listed companies with similar business operations or those that have won excellence awards, we have learned how they conduct risk management, identify risks, and respond to identified risks subsequently. The Company sought input from various departments through requests and interviews to understand the challenges they face during business execution or potential risks. Drawing on past experience, as well as considering both internal and external risks and key concerns of stakeholders, the Company conducted a comprehensive review of potential risk events that could jeopardize its goals, lead to losses, or have negative impacts.

Risk management organization

The Board of Directors serves as the highest risk management unit of the Company. It approves risk management policies and related regulations, oversees the overall risk management implementation, and ensures effective risk control. The Company’s dedicated risk management unit is the Risk Management Team, led by the President as convener and composed of top executives from various functional organizations. Its main responsibilities include the following

  1. Assist in formulating the Company’s risk management policy.
  2. Ensure the implementation of the risk management policy approved by the Board of Directors.
  3. Develop a contingency plan to minimize the impact of material risks.

Top executives from each functional organization are responsible for general risk management. They serve as risk management implementation personnel to monitor risk indicators in daily management and ensure that each unit implements the risk management system.

Risk management organization

Risk management procedures

The Company’s risk management includes five major procedures: risk identification, risk analysis, risk assessment, risk response, risk supervision, and review.

Risk management organization

The Risk Management Team shall conduct comprehensive risk identification at least once a year and report to the Board of Directors. As a result, when the risk identification was submitted to the Board of Directors for review on November 6, 2024, the risk identification results were also presented. Following comprehensive risk identification, the Company’s Risk Management Team identified 35 issues (including 24 general issues and 11 material issues). After several internal meetings and discussions held in November and December 2024, a final decision was made at the Company’s business decision-making meeting on December 20, 2024. The aforementioned material issues were consolidated into three major themes (see table below) to support overall risk control.

Type

Potential risks and opportunities

Countermeasures

Type

Political and economic risks

Potential risks and opportunities

Countermeasures

Typhoons, earthquakes, fires, wars, and other material disasters

Establish a post-disaster rapid response team, develop contingency plans, organize drills, prioritize the recovery of key infrastructure, conduct damage assessment, ensure proper filing of insurance claims, and contact suppliers to rearrange logistics

Fluctuations in interest and exchange rates

Monitor changes in domestic and international market interest rates and exchange rates, as well as adjust the Company’s capital structure in a timely manner to achieve a reasonable portfolio of deposits and risk exposures

Global trade war

Assess tax and trade risks in major foreign markets, conduct cost variance analyses at existing production sites, establish multinational production bases (China and Southeast Asia), and develop local supply chain information to allocate production capacity efficiently to foreign locations.

Global infectious diseases

Develop remote work plans, establish health check and isolation mechanisms, and provide personal protective equipment.

  1. Strengthen health protection measures to ensure the health of employees.
  2. Develop a plan for the gradual return to normal operations.
  3. Collaborate with local governments to arrange testing and vaccination.

Type

Declining birthrate

Potential risks and opportunities

Countermeasures

Shortage of human resources

Implement regular monthly labor change control through labor inventory and reviews to reduce the workforce shortage rate to below 5%. Improve the availability of labor dispatch through multi-task training, diversify recruitment channels, continuously increase recruitment visibility, and leverage dispatched and foreign workers to meet labor demand.

Type

Technology upgrades and expansion

Potential risks and opportunities

Countermeasures

Strengthen product R&D

Engineers and relevant supervisors collaborate with the Company’s Green Innovation Committee to study product development-related patents, aiming to generate over 10 innovative proposals each quarter

Enhance product quality

Customer complaints are tracked through monthly quality reports and Quality Committee meetings. Various improvement measures are promoted, and external failure costs are controlled by setting target benchmarks.

Ensure supply chain stability

Conduct periodic reviews to understand the overview of suppliers’ business, maintain multiple sources for product component supply, and perform quality audits and monitoring of suppliers. In the event of a component supply disruption, emergency response measures will be initiated to ensure timely restoration of supply

Key tools and equipment troubleshooting

Conduct preventive equipment inspections, develop and implement repair and maintenance plans, and provide training on basic troubleshooting. In the event of a failure, an emergency contact mechanism with the manufacturer is in place to ensure timely access to maintenance support. Contingency measures include maintaining an inventory of critical spare parts, outsourcing production to external manufacturers, and shifting production to machines of the same model.

Information security risks

We have implemented the ISO27001 international information security management system (ISMS), conduct regular information security education and training, utilize firewalls and endpoint systems to block threats in a timely manner and prevent damage escalation, and back up data in an IDC that complies with international standards.

INTEGRITY

AND ETHICS

Integrity and Ethics _

Integrity and Ethics

Rexon Industrial upholds the business philosophy of “Integrity, Stability, and Growth” and demonstrates our attitude toward ethical management on the official website of the Company. We have established the “Ethical Corporate Management Best Practice Principles” and “Code of Ethical Conduct” to establish a corporate culture of ethical management and good business operations. The Corporate Governance unit is responsible for establishment, supervision and implementation of the ethical corporate management policies and preventive plans, and preclinical organization of education and training for employees and stakeholders, arranging them to sign self-discipline documents, and providing complaint channels. This way, we enhance the importance of complying with the anti-corruption policy, help them fully understand the ethical management and anti-corruption policies of the Company and the possible consequences and risks of violating these policies.

With anti-corruption, anti-fraud, and strict discipline as its core value, Rexon Industrial has established the “Ethical Corporate Management Best Practice Principles” and “Code of Ethical Conduct.” The Company holds regular education and training for employees and stakeholders, requires them to sign self-discipline documents, and provides complaint channels. These efforts enhance the importance of complying with the anti-corruption policy, helps them fully understand the ethical management and anti-corruption policies of the Company and the possible consequences and risks of violating these policies.

Rexon Industrial monitors and audits corruption incidents through its internal control and internal audit systems. The Company identifies business activities with material corruption risks through risk assessment. The activities include violations of trade secrets, insider trading, embezzlement, theft of company properties, kickbacks, improper benefits, and other behaviors violating the code of ethics. To achieve effective control and implement the “Ethical Corporate Management Best Practice Principles” and “Code of Ethical Conduct,” operating departments conduct a self-assessment of internal control and legal compliance once a year. The internal audit then utilizes the self-assessment to ensure the continued effectiveness of the system design and execution, preventing unethical behavior.

Rexon Industrial has promoted business digitalization and utilized information technology to integrate six management functions, namely, human resources, finance, business, production, materials, and R&D, thereby enhancing transparency and internal control efficiency. The Chief Audit Office develops relevant audit plans based on the result of the risk assessment of dishonest behavior, including the target, scope, items, and frequency of the audit, and checks the compliance of the prevention plan accordingly. According to the audit plan approved by the Board of Directors, there were 53 audit items for 2024—including sales and collection, procurement and payment, production, payroll, financing, fixed assets, computer information, investment, and transaction cycles—to be assessed and audited as to their effectiveness and efficiency of operations, the reliability of the financial reports, and compliance with relevant laws and regulations. The actual audit results showed 14 findings and deficiencies, most of which were omissions in paperwork or incomplete data. There were no significant deficiencies. The deficiencies of the internal control and abnormal matters identified during the inspection have been incorporated into the audit report and subjected to future review. All the deficiencies have been rectified with an improvement completion rate of 100%.

According to statistics from the 2024 audit reports of Rexon Industrial, there were no employees dismissed or disciplined due to corrupt practices, and no incidents of termination or non-renewal of contracts with business partners due to violations of integrity or ethical conduct occurred.Senior managers, as well as middle and front-line supervisors at Rexon's operational sites, completed a total of 13.25 hours of corporate governance and integrity-related promotional videos and digital teaching materials in 2024. Through the internal education and training platform of Rexon Academy, they gained a comprehensive understanding of the company's commitment, policies, preventive measures, and the consequences of dishonest behavior. General employees were informed through bulletin board announcements.The coverage rate of training and promotion on corporate governance, integrity, and ethical behavior involving senior managers, mid-level and front-line supervisors, and employees in Rexon Industrial's operational sites in 2024 was 100%, involving a total of 688 individuals.

Item

Number of Employees Familiar with the Company's
Anti-Corruption Policy and Procedures

Number of employees

Percentage

Method

Item

Senior Executives

Number of Employees Familiar with the Company's
Anti-Corruption Policy and Procedures

18

Number of employees

18

Percentage

100%

Method

Through the internal education and training platform of Rexon Academy

Item

Middle Managers

Number of Employees Familiar with the Company's
Anti-Corruption Policy and Procedures

29

Number of employees

29

Percentage

100%

Method

Through the internal education and training platform of Rexon Academy

Item

Front-line Supervisors

Number of Employees Familiar with the Company's
Anti-Corruption Policy and Procedures

62

Number of employees

62

Percentage

100%

Method

Through the internal education and training platform of Rexon Academy

Item

General Employees

Number of Employees Familiar with the Company's
Anti-Corruption Policy and Procedures

50

529

Number of employees

579

Percentage

100%

Method

Through the internal education and training platform of Rexon Academy

Notice Board Announcements and Promotion

Compliance with Laws and Regulations

During the reporting period, Rexon Industrial complied with all relevant laws and regulations in its operations. There were no material or minor violations, and no fines were imposed. The total fines during the reporting period were NT$0.To ensure that employees comply with laws and regulations, prevent violations, and establish an effective management system and practical implementation measures, Rexon Industrial has adopted the following actions:
In order to ensure that the operating activities comply with the legal requirements, the Company has established a sound internal control system, including procedures such as the division of responsibilities and authorization review. The internal audit unit regularly reviews the legal compliance of each department and the effectiveness of internal control to identify and mitigate potential risks in a timely manner. More importantly, we have established a whistle-blowing system and whistleblower protection mechanism to encourage honest reporting of misconduct and to ensure whistleblowers are protected from retaliation. The management also leads by example and actively advocates a culture of legal compliance.

Whistleblowing System and Whistleblower Protection Mechanism

Based on the business philosophy of integrity, transparency, and accountability, Rexon Industrial has established the “Ethical Corporate Management Best Practice Principles” in accordance with the “Ethical Corporate Management Best Practice Principles for TWSE/TPEx Listed Companies” and relevant laws and regulations, ensuring ethical corporate management and compliance with latest domestic and international legal requirements. We encourage our directors, managerial officers, and employees to actively provide recommendations for improving integrity practices to optimize our ethical management policy and promotion measures. This helps ensure that the Company’s internal mechanisms remain current and further enhances the effectiveness of ethical management implementation.

Rexon Industrial has established a whistle-blowing system to ensure that employees can report any violations of business ethics or unethical behavior in a safe and secure environment. The Company pledges to protect whistleblowers from dismissal, demotion, transfer, salary reduction, or any other form of improper treatment in retaliation for whistleblowing.To embed ethical management into the corporate culture, Rexon Industrial regularly conducts ethical management training for all employees and strengthens the management’s awareness of legal compliance. In 2024, a total of 47 managers at the assistant manager level or above completed courses on ethical management policies, whistle-blowing mechanisms, whistleblower protection, and legal compliance. All of the participants passed the tests, demonstrating the Company’s emphasis on ethical management and implementation outcomes.

Rexon Industrial will continue to strengthen the culture of ethical management and create a more transparent, fair, and responsible corporate environment through regulatory compliance and a comprehensive whistle-blowing protection mechanism. This will ensure the Company’s sustainable operations and position the Company as its customers’ most trustworthy partner.Whistleblowing Channels for Reporting and Complaints:

Related Perspectives

Complaint Channels

Investigation Process

Related Perspectives

Professional Ethics and Integrity

Complaint Channels

Email: audit@rexon.com.tw
Address: No. 261, Renhua Rd., Dali Dist., Taichung City
Responsible Department: Audit Office

Investigation Process

  1. Complaint Receipt and Filing.
  2. Fact Investigation.
  3. Investigation Results and Disposition Recommendations.
  4. Approval.

Related Perspectives

Corruption and Bribery

Complaint Channels

Phone: 04-24914141#6211
Email: GSCM@rexon.com.tw
Responsible Department: Procurement Department

Investigation Process

  1. Each complaint case is handled by a designated person/project team.
  2. Cases are assigned to the relevant departments or discussed by the Appraisal Committee based on the nature of the case, and a response is required to be provided to the complainant within the specified time limit.
  3. If the situation is deemed significant, it will be submitted to the Chairman for review; if it involves senior executives, it will be reported to the Board of Directors for handling.

Related Perspectives

Product and Services

Complaint Channels

Phone: 04-24914141
Email: sales@rexon.com.tw
Responsible Department: Customer Service Department

Investigation Process

  1. Customer feedback is recorded in the Customer Feedback Handling System.
  2. Dedicated contacts in the Customer Service Department or Customer Business Representatives will contact customers within 24 hours and provide handling solutions

Related Perspectives

Human Rights-related Issues

Complaint Channels

Phone: 04-24914141#6181
Anonymous QR Code Whisper Zone
Responsible Department: Human Resources Department

Investigation Process

  1. Each complaint case is handled by a designated person/project team.
  2. Cases are assigned to the relevant departments based on the nature of the case, and a response is required to be provided to the complainant within the specified time limit.
  3. If the situation is deemed significant, it will be submitted to the President and Chairman for review.

Notes:
1. No complaints or violations with respect to the aforementioned four aspects occurred to the Company in 2024.
2. Definition of "Serious Violation": Cases involving amounts exceeding NT$1 million.